Frequently Asked Questions
Everything you need to know about bringing Bongo Furniture into your home.
What is the standard delivery timeframe for furniture?
Most in-stock items are delivered within 7-14 business days. For custom upholstery or handcrafted pieces, lead times can range from 4-8 weeks depending on the complexity of the design.
Do you offer White Glove Delivery and assembly?
Yes, we offer a White Glove Delivery service which includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items in their original condition. Please note that a 15% restocking fee applies to large furniture items, and custom-made pieces are final sale.
Are your wood products sustainably sourced?
At Bongo Furniture, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Do you provide fabric swatches before I purchase?
Absolutely. You can order up to five fabric or leather swatches for free through our website to help you visualize the texture and color in your own lighting.
What kind of warranty comes with my purchase?
All Bongo Furniture pieces come with a standard 1-year limited warranty covering manufacturing defects. We also offer extended protection plans for accidental stains and damage.