Returns & Exchanges

At Bongo Furniture, we want you to love your home; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number to begin the return authorization process.

• 2.
  Prepare for Pickup

  Disassemble the furniture if necessary and place all items back into their original packaging to ensure they are protected during transit.

• 3.
  Schedule Collection

  Once your request is approved, our specialized logistics partners will contact you to schedule a convenient window for furniture removal.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items for quality assurance, your refund will be processed to your original payment method within 5-7 business days.